Between 10:27 and 11:45 UTC, most Project Helix services and customer sites using Helix Pages became unavailable to visitors and users in EMEA and APAC. Users and visitors from the Americas were no affected.
The Dublin-based Adobe I/O Runtime cluster became unavailable, leading to the inability to execute actions when requested from locations that were routed to the Dublin cluster. This affected mainly customers in Europe and Asia.
The Adobe I/O Runtime team redirected traffic from the EMEA cluster to the US-based cluster, which was operating as intended. This resolved the issue for Project Helix.
Continue working with the Adobe I/O Runtime team to ensure faster resolution the next time a similar issue occurs.